How can Airmen ensure they are receiving appropriate ESM benefits?

Verifying with the chain of command is crucial for Airmen to ensure they are receiving the appropriate Education Services Management (ESM) benefits because the chain of command is knowledgeable about policies, resources, and procedures specific to their unit and mission. They can provide direct guidance and support on eligibility and the types of benefits available. Additionally, the chain of command can facilitate communication with other relevant offices or resources that might be necessary for accessing benefits. This direct approach helps Airmen clarify any uncertainties about their entitlements in an efficient manner.

The other options may not provide the direct assistance needed for verifying benefits. Submitting a complaint might address issues but does not confirm eligibility or entitlements. Contacting the finance office could help with financial-related queries but may not provide comprehensive information about education benefits. Checking the AFI manual involves looking up information, which could be overwhelming and less personalized than discussing specifics with someone in the chain of command. Thus, engaging with the chain of command is the most effective way to ascertain the correct ESM benefits.